{"id":6396,"date":"2026-09-07T10:56:17","date_gmt":"2026-09-07T08:56:17","guid":{"rendered":"https:\/\/wpresswartung.com\/wordpress-wartungsvertrag\/"},"modified":"2026-09-30T15:21:52","modified_gmt":"2026-09-30T13:21:52","slug":"wordpress-maintenance-contract","status":"publish","type":"page","link":"https:\/\/wpresswartung.com\/en\/wordpress-maintenance-contract\/","title":{"rendered":"WordPress Maintenance Contract"},"content":{"rendered":"\t\t
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\n \t\t\t\n\tHome\n<\/a>\n\t\t\t\t\t\/<\/span>\n\t\t\t\t\t\n\tWordPress Maintenance\n<\/a>\n\t\t\t\t\t\/<\/span>\n\t\t\t\t\tMaintenance contract<\/span>\n\t\t\n<\/div>\n
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Services<\/p>\n\t\t\t\t\t

WordPress Maintenance Contract<\/h1>\n\t\t\t\t\t

A maintenance contract specifies in writing what is done regularly, how quickly we respond to an incident and who owns the data. This page shows what is in our contract \u2013 and which points you should check in every quote.<\/p>\n\t\t

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Contract framework<\/p>\n\t\t

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Term<\/span>monthly<\/span><\/p>\n\t\t\t\t\t

Cancellation<\/span>at the end of the month<\/span><\/p>\n\t\t\t\t\t

Setup fee<\/span>none<\/span><\/p>\n\t\t\t\t\t

Hosting<\/span>independent<\/span><\/p>\n\t\t\t\t\t

Data ownership<\/span>stays with you<\/span><\/p>\n\t\t\n<\/div>\n

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Data processing under Art. 28 GDPR<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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What a maintenance contract should contain<\/h2>\n\t\t\t\t\t

The most common flaw in maintenance offers is not the price but vagueness: \u201cUpdates and support\u201d can mean everything or nothing. These seven points make the difference between a declaration of intent and a verifiable service.<\/p>\n\t\t

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01<\/p>\n\t\t\t\t\t

Scope of services<\/h3>\n\t\t\t\t\t

Which work is included \u2013 core, plugins, theme, database \u2013 and what is expressly not covered.<\/p>\n\t\t\n<\/div>\n

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02<\/p>\n\t\t\t\t\t

Frequency<\/h3>\n\t\t\t\t\t

\u201cRegularly\u201d is not a specification. It should state how often checks and updates take place \u2013 with us, up to three times a week.<\/p>\n\t\t\n<\/div>\n

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03<\/p>\n\t\t\t\t\t

Response time<\/h3>\n\t\t\t\t\t

How quickly an incident report is responded to, and whether this also applies outside business hours.<\/p>\n\t\t\n<\/div>\n

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04<\/p>\n\t\t\t\t\t

Backups and restore<\/h3>\n\t\t\t\t\t

Where the backups are stored, how long they are retained and whether restoration is included in the price.<\/p>\n\t\t\n<\/div>\n

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05<\/p>\n\t\t\t\t\t

Documentation<\/h3>\n\t\t\t\t\t

A monthly report makes the service verifiable. Without a report, maintenance remains a claim.<\/p>\n\t\t\n<\/div>\n

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06<\/p>\n\t\t\t\t\t

Privacy Policy<\/h3>\n\t\t\t\t\t

A data processing agreement is mandatory as soon as a service provider has access to personal data.<\/p>\n\t\t\n<\/div>\n

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07<\/p>\n\t\t\t\t\t

Term and exit<\/h3>\n\t\t\t\t\t

Notice period, handover of access credentials and release of the backups should be settled before they are needed.<\/p>\n\t\t\n<\/div>\n

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Our contract in one sentence<\/h3>\n\t\t\t\t\t

Fixed services, fixed frequency, monthly report, cancellable monthly \u2013 with no tie to our hosting and no access lock-outs when you switch.<\/p>\n\t\t\t\t\t\n\tCompare services \u2192\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Maintenance contract or pay-per-job billing?<\/h2>\n\t\t\t\t\t

For most businesses, a maintenance contract is the better choice. Without a contract, every job is commissioned individually and billed by the hour. That sounds flexible, but in practice it means maintenance only happens once something is already broken \u2013 at the highest hourly rate and under time pressure.<\/p>\n\t\t\t\t\t

A contract shifts the effort forward: small, predictable amounts instead of rare, large invoices. In addition, the provider already knows the setup when things need to move quickly.<\/p>\n\t\t\n<\/div>\n

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Pay-per-job billing<\/h3>\n\t\t\t\t\t

\u2022<\/span> Maintenance only happens on request<\/span> \u2022<\/span> Hourly rate, often with an emergency surcharge<\/span> \u2022<\/span> No guaranteed response time<\/span> \u2022<\/span> No monitoring, no documentation<\/span><\/p>\n\t\t\n<\/div>\n

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Maintenance contract from \u20ac39 \/ month<\/h3>\n\t\t
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<\/path><\/svg><\/div>\n\t\t\t\t\t

Fixed frequency, fixed services<\/p>\n\t\t\n<\/div>\n

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<\/path><\/svg><\/div>\n\t\t\t\t\t

Predictable monthly amount<\/p>\n\t\t\n<\/div>\n

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<\/path><\/svg><\/div>\n\t\t\t\t\t

Prioritised support from Business Plus<\/p>\n\t\t\n<\/div>\n

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Monitoring and monthly report<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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From quote to ongoing contract<\/h2>\n\t\t
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01<\/p>\n\t\t\t\t\t

Review the website<\/h3>\n\t\t\t\t\t

We check scope, plugins and condition \u2013 free of charge and without obligation.<\/p>\n\t\t\n<\/div>\n

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02<\/p>\n\t\t\t\t\t

Choose a plan<\/h3>\n\t\t\t\t\t

We recommend the smallest plan that is sufficient for your case.<\/p>\n\t\t\n<\/div>\n

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03<\/p>\n\t\t\t\t\t

Contract & DPA<\/h3>\n\t\t\t\t\t

Sign the maintenance contract and data processing agreement digitally.<\/p>\n\t\t\n<\/div>\n

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04<\/p>\n\t\t\t\t\t

Maintenance is running<\/h3>\n\t\t\t\t\t

Initial review, securing, ongoing operation, monthly report.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Payment and billing<\/h3>\n\t\t\t\t\t

We charge by credit card or SEPA direct debit \u2013 monthly or annually, depending on the payment option you choose.<\/p>\n\t\t\t\t\t

Credit card<\/span> SEPA direct debit<\/span><\/p>\n\t\t\n<\/div>\n

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Prices and services:<\/p>\n\t\t\t\t\t\n\tPricing\n<\/a>\n\t\t\t\t\t

\u00b7 Cost factors:<\/p>\n\t\t\t\t\t\n\tWordPress Maintenance Costs\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Questions about the contract<\/h2>\n\t\t\t\t\t

Would you like to read the contract text beforehand? We will send it to you straight away.<\/p>\n\t\t\t\t\t\n\tRequest a sample contract\n<\/a>\n\t\t\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does the contract run?<\/a>\n\t\t\t\t\t<\/div><\/h3>\n\t\t\t\t\t

Monthly, cancellable at the end of the month. There is no minimum term and no automatic renewal for a year.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you enter into a DPA?<\/a>\n\t\t\t\t\t<\/div><\/h3>\n\t\t\t\t\t

Yes. The data processing agreement under Art. 28 GDPR is a standard part of our maintenance contract.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens on cancellation?<\/a>\n\t\t\t\t\t<\/div><\/h3>\n\t\t\t\t\t

On request you receive the current backup, and we remove our access credentials and maintenance tools. Your website remains entirely in your possession.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre redesigns and new features included?<\/a>\n\t\t\t\t\t<\/div><\/h3>\n\t\t\t\t\t

No. The contract covers maintenance, security and small content changes. We offer redesigns and new features separately as a project.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the contract apply per website?<\/a>\n\t\t\t\t\t<\/div><\/h3>\n\t\t\t\t\t

Yes. For multiple websites, we prepare a joint quote with uniform maintenance windows and a consolidated report.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t